FAQs – JEWEL RUE

SHIPPING WORLDWIDE - FREE STANDARD SHIPPING on ALL ORDERS over $75 - CANADA shop DUTY FREE
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CONTACT

Q. How do I contact Jewel Rue?

A. Simple! Email us at support@jewelrue.com we will get back to you within 24 Hours. We are just that good!

ORDERS

Q. How do I place an order?

A. To place an order, simply select the items and variants that you like and add them to your cart. When you are ready to checkout you will be prompted to login or create an account. Once you are logged into your account you will be asked to add a billing and shipping address, a promo code (if applicable), select shipping method and proceed by selecting a payment method and entering details. Once you have submitted your order, you will receive an email from Jewel Rue confirming your order has been received. 

We take great care to protect your privacy and ensure your transaction is secure. For more info follow this link

If you have any comments, concerns or questions, send us an email at support@jewelrue.com

Q. Will I be charged Duties and Taxes?

A. Customers within Canada will not be charged duties and taxes but will be charged applicable provincial and federal goods and services taxes at checkout. Orders shipped outside of Canada will not be charged any taxes or duties by Jewel Rue, however may still be subject to duties and taxes by receiving country. These are the responsibility of the customer. 

Q. How do I receive promo codes, special offers or enter give-aways?

A. To receive promo codes, special offers or enter give-aways signup at www.jewelrue.com, follow us on social media or visit the site periodically. We post specials regularly. To be in the loop make sure to follow us on social media and sign up to our newsletter since not all the codes are shared on all platforms.

Q. Which payment methods do you accept?

A. We accept, Visa, MasterCard, Interac and Paypal

Q. Can I cancel my order?

A. Yes, orders may be cancelled by contacting customer service within 24 hours of placing the order, as long as the order has not been shipped.

 

SHIPPING

Q. Where do you ship?

A. We offer flat rate shipping worldwide. For more info follow this link

Q. How much is shipping?

A. The cost of shipping varies by destination. Shipping to Canada is $10, Shipping to USA is $12 (Standard) and $20 Express, International shipping is $20 (Standard) and $35 (Express). For more info follow this link

Q. How long does shipping take?

A. Orders are processed within 3-5 business days. Shipping times vary depending on destination. Jewel Rue offers standard and express shipping to most destinations. For more info follow this link 

 

RETURNS

Q. What is your return policy?

A. Jewel Rue accepts returns within 30 days of purchase date. For more info follow this link

Q. Do you accept exchanges?

A. Unfortunately at this time Jewel Rue is unable to process exchanges.

Q. I received my order but my items are damaged or wrong, what do I do?

A. We are sorry! Contact us at support@jewelrue.com within 3 days of receiving your order. We will provide you with prepaid shipping label which you can use to return your items free of charge. We will send out the correct items or issue a full refund. For more info follow this link 

 

CARE and SIZING

Q. How do I care for my Jewelrue?

A. Refer to our handy Care Guide.  Follow this link

Q. How do I know my Ring Size?

A. All ring sizes are posted in the product outline. To find your ring size, refer to our blog, Minimalist Hippie. We posted a great write-up to help you determine and measure your ring size. For more info follow this link

Q. How do I know if an item will fit me?

A. Each product outline offers details and measurements. This includes, diameter of bracelets, length of necklace and extenders, ring size etc. All product photos are of the actual products you will receive.